Return Policy
At Luminous Lux Clothing, we take pride in the quality and craftsmanship of our products. If for any reason you are not fully satisfied with your purchase, we are here to assist you with a smooth and straightforward return process.
Return Eligibility
- Items must be returned within 14 days of the delivery date.
- To be eligible for a return, your item must be unworn, unwashed, and in its original condition with all tags and packaging intact.
- Custom-made or personalized items are non-returnable, except in cases of manufacturing defects or damage.
Return Process
- Contact Us: Before sending your item back, please reach out to our customer service team at [luminousluxclothing.help@gmail.com] with your order number and reason for the return.
- Ship Your Return: Once your return is approved, you will receive detailed instructions on how to ship your item back. Please ensure that you use a trackable shipping service and retain proof of shipment.
- Refunds: Upon receiving and inspecting the returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5-7 business days and credited back to your original payment method.
Non-Returnable Items
- Gift cards
- Final sale items
- Custom or personalized orders
Exchanges
We only replace items if they are defective or damaged. If you need to exchange your purchase for the same item, contact us at [luminousluxclothing.help@gmail.com].
Shipping Costs
- Return shipping costs are the responsibility of the customer unless the item is defective or you received the wrong item.
- Shipping costs are non-refundable. If you receive a refund, the cost of original shipping will be deducted from your refund.
Contact Us
If you have any questions or need further assistance, don’t hesitate to reach out to us at [luminousluxclothing.help@gmail.com].